Native customer AI — unavailable in Shopware
For e-commerce managers considering AI assistance for their customers, no native offering is available within the current FroggShop scope. Internal development and administration tools are not AI assistance delivered to store customers.
An explicit limit of the current offering
This entry avoids ambiguity during scoping. It describes neither a native conversational assistant ready to enable nor an autonomous customer advice or support service.
This offering is not part of the current native scope. No availability timeline is announced.
Describe the need before choosing a response
If there is a need, the team must specify the relevant journey, usable information and situations requiring a person to take over.
Commercial rules, response quality and limits to communicate to customers belong in this scoping work, before choosing a technology.
Assess any potential integration separately
Any potential partner must be assessed for access, data processing, costs, response quality and support arrangements.
This assessment would be a separate scope requiring validation. It must not be presented as a native feature already included in FroggShop.
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