Pickup point service monitoring in Shopware
Pickup point monitoring helps support locate a delivery problem. It checks carrier connectors separately to direct investigation towards the relevant configuration or service.
Identify the carrier to investigate
Each connector exposes a configuration check and a health check. Monitoring retains a result and a message for each service.
An incomplete configuration is distinguished from an error encountered during a check. The overall status reflects the worst level observed.
Relate service status to the customer problem
When a customer cannot find a pickup point, support can check the carrier status before examining the searched address, basket and available delivery methods.
A reachable service does not mean a pickup point exists for every address or that the carrier is eligible for every basket.
Plan how to respond to errors
Teams define which connectors to monitor, access to results and escalation arrangements with the carrier.
These checks do not guarantee continuous availability of external services. Customer messages and alternative delivery options depend on the journey chosen for the project.
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